Get in touch

Order, stock or delivery question? Ring us during opening hours and a real person will pick up. Stock problems, split deliveries and missing items get sorted with you directly, not by auto-reply.

Useful pages: Delivery Information, Trade Accounts, Refund and Returns Policy and Terms and Conditions.

Drop us a message

Main Contact Form

Our Oswestry Trade Counter

We’re based in Oswestry, Shropshire, and our trade counter is open to customers. Whether you want to collect an order, browse products in person, or just have a chat with the team – you’re always welcome to come in. We’re easy to find just off the A483.

Evenings & Weekends: We’re officially closed evenings and weekends, but we often keep an eye on messages remotely. Feel free to get in touch and we’ll help if we can – if you don’t hear back, we’re just off-duty, not ignoring you! 🙂

VAT NUMBER: GB 112 0326 82
COMPANY NUMBER: 09221984

Common Questions About Ordering

Everything you need to know about ordering from Discount Trade Supplies – delivery costs, timescales, returns and more. If you can’t find what you’re looking for, give us a call or drop us a message and we’ll be happy to help.
How long does delivery take?

Most orders reach you within 1 to 2 working days depending on the order but often next day. Can sometimes take longer for multi-line orders but we will contact you with any potential delays. We dispatch Monday to Friday, excluding bank holidays. The average cut off time for next day delivery when available is on average 2pm, but this varies depending on the order and can be as late as 4.30pm even, so worth calling us to check (it can also be earlier than 2pm though on some orders)

SPLIT DELIVERIES: Please note sometimes orders will be delivered in more than 1 delivery and can be on different days & times of the day, so if you think something is missing good chance its still on its way, but feel free to check with us if concerned.

ORDER SUPPORT: Unlike many online merchants, if there is an issue with any of the stock supply of your order that we know about straight away or are made aware of down the line with our own suppliers, we will call or message you to try to rectify the problem as soon as we can so you are not not left hanging about. No bots to deal with going round in circles often. A real person. Problems happen of course and you cant fix all of them if out of our hands but we try our best.

Yes. For guaranteed next day delivery before 10am or 12pm, or for Saturday deliveries, please contact us before placing your order and we’ll provide a quote. For standard next day, order before 12pm and note it clearly at checkout. Availability may vary depending on your order and the time of day.

Yes. Unused items in their original condition and packaging can be returned within 30 days of delivery. Please get in touch before sending anything back and we’ll guide you through the process. Please note that bespoke, cut-to-length or special-order products may not be eligible for return, so check with us at the time of ordering if you’re unsure. Our Refund and Returns Policy has the full details.

Orders over £100 (ex VAT) / £120 (inc VAT) qualify for free delivery to most UK mainland addresses. Orders below this threshold are charged at £7.50 (ex VAT). Surcharges may apply to the Scottish Highlands, islands such as the Isle of Wight and Isle of Man, and other remote areas. If this affects your order, we’ll contact you with delivery options before dispatch. For Northern Ireland, call us for a carriage quote.

Yes, we deliver across the UK including remote areas, though delivery to places like the Scottish Highlands may take a little longer than our standard 1–5 day estimate. If speed is important, premium delivery options may be available, and we’ll confirm what’s possible when you place your order.

Trade accounts are available for businesses in construction, building and the allied trades. Account holders get access to trade pricing, and payment or credit terms are agreed case by case. Apply on our Trade Accounts page, or just get in touch with your business details and we’ll get you set up.