Privacy Policy

Discount Trade Supplies Ltd. (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use and protect your personal data when you visit our website or purchase products from us.

This policy is provided in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Discount Trade Supplies Ltd.
7/8 Enterprise Units, Maes-Y-Clawdd
Oswestry
SY10 8NN
United Kingdom

If you have any questions about this Privacy Policy or how we use your data, please contact us.

2. Information We Collect

We may collect and process the following types of personal data:

Information you provide to us

When you place an order, create an account, or contact us, we may collect:

  • Name
  • Billing address
  • Delivery address
  • Email address
  • Telephone number
  • Company name (where applicable)
  • Payment details (processed securely through our payment providers)

Account information

If you create an account on our website we may store:

  • Login credentials
  • Order history
  • Saved addresses

Technical and usage information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device type
  • Pages visited
  • Time and date of visits
  • Referral sources

This information helps us improve our website and services.

3. How We Use Your Information

We use your personal data for the following purposes:

To process and fulfil orders

Including:

  • Processing payments
  • Delivering orders
  • Sending order confirmations
  • Providing customer support

To manage customer accounts

Including maintaining order history and account details.

To improve our website and services

We analyse website usage to improve navigation, products and user experience.

To communicate with you

Including responding to enquiries or providing order updates.

Marketing communications

If you opt in, we may send you updates, offers or product information by email.
You can unsubscribe from marketing communications at any time.

4. Legal Basis for Processing

Under UK GDPR, we process your data based on:

  • Contractual necessity – to process and deliver your orders
  • Legal obligations – for accounting, tax and regulatory requirements
  • Legitimate interests – improving our services and preventing fraud
  • Consent – for marketing communications where applicable

5. Sharing Your Information

We only share your data where necessary to operate our business. This may include:

Payment processors

To securely process transactions.

Delivery companies

To deliver your orders.

Website and hosting providers

To operate and maintain our website.

Analytics providers

Such as website analytics tools that help us understand website usage.

All third-party providers are required to respect the security of your personal data.

We do not sell or rent personal data to third parties.

6. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use the site.

Cookies may be used to:

  • Remember your preferences
  • Enable website functionality
  • Analyse website performance
  • Improve user experience

You can control or disable cookies through your browser settings.
However, some parts of the website may not function correctly if cookies are disabled.

7. Data Security

We take appropriate security measures to protect your personal data, including:

  • Secure website encryption (SSL)
  • Secure payment processing
  • Restricted access to personal data

While we take reasonable precautions, no online transmission can be guaranteed to be completely secure.

8. Data Retention

We only keep personal data for as long as necessary to fulfil the purposes for which it was collected, including:

  • Processing orders
  • Legal and accounting requirements
  • Customer service records

When data is no longer required, it is securely deleted or anonymised.

9. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data where appropriate
  • Object to certain types of processing
  • Request restriction of processing
  • Request transfer of your data

To exercise any of these rights, please contact us.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled improperly.

10. Third-Party Links

Our website may contain links to other websites.
We are not responsible for the privacy practices or content of external sites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

12. Contact Information

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Discount Trade Supplies Ltd.
7/8 Enterprise Units, Maes-Y-Clawdd
Oswestry
SY10 8NN
United Kingdom

Email: info@discount-trade-supplies.com
Phone: 0330 999 8665